FAQ

If I find it hard to use a component, will I get some kind of help?
We offer free support even for the free components. Should you have any doubts on how to use a specific component, go to "Support" or "My Account / My Calls" and let us know what the problem is.

Will I have any kind of discount if I want to buy a newer version of a component?
When minor releases come out, for example, version 1.1, 1.2, etc, there will be no charge for users who own a valid licence. When new versions come out, for example, version 2.0, 3.0, etc, users who already own a licence for an older version will have a 50% discount if they choose to purchase the new version.

What kind of licence agreement do I need for paid components?
After purchasing the component, the buyer will be able to install it in any number of servers he/she wishes to, as long as these servers belong to the buyer and are used exclusively by his/her organization. The buyer cannot redistribute the component to others.

What kind of licence agreement do I need for free components?
Free components are freeware so there is no need for a licence to be purchased. After registering, the user will be able to download the component and use it with no restrictions.

If I do not want a component anymore, do I get reimbursed?
Trial versions are available for all components that are not free. Therefore, the buyer should download the trial version prior to purchasing the component itself, so he/she can evaluate the component and decide if it should be bought. After purchasing a component, there will be no reimbursement.