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FAQ
If I find it hard to use a component, will I get some kind of help?
We offer free support even for the free components. Should you have any doubts
on how to use a specific component, go to "Support" or "My Account / My Calls"
and let us know what the problem is.
Will I have any kind of discount if I want to buy a newer version of a component?
When minor releases come out, for example, version 1.1, 1.2, etc, there will be
no charge for users who own a valid licence. When new versions come out, for
example, version 2.0, 3.0, etc, users who already own a licence for an older
version will have a 50% discount if they choose to purchase the new version.
What kind of licence agreement do I need for paid components?
After purchasing the component, the buyer will be able to install it in any
number of servers he/she wishes to, as long as these servers belong to the
buyer and are used exclusively by his/her organization. The buyer cannot
redistribute the component to others.
What kind of licence agreement do I need for free components?
Free components are freeware so there is no need for a licence to be purchased.
After registering, the user will be able to download the component and use it
with no restrictions.
If I do not want a component anymore, do I get reimbursed?
Trial versions are available for all components that are not free. Therefore,
the buyer should download the trial version prior to purchasing the component
itself, so he/she can evaluate the component and decide if it should be bought.
After purchasing a component, there will be no reimbursement.
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